Capture every enquiry
Log walk-in and call enquiries immediately. No lead slips through a busy front desk or an unread WhatsApp message.
CRM and growth
Gym CRM Software for Leads, Trials, and Follow-ups
Capture every walk-in enquiry, assign follow-ups, track trial class attendance, and convert more leads into members — all from a single gym CRM dashboard.
Why teams switch
Built for the work Indian gyms actually do
Walk-in enquiries are noted in a book and then forgotten
No visibility into which leads were followed up and which were missed
Trial members attend once and leave without a structured follow-up
What UrbanGym improves
Structured follow-up pipeline
Assign follow-ups to staff, set due dates, and track completion. See which leads are pending action at any moment.
Trial-to-member conversion
Track trial class attendance and follow up at the right time to convert visitors into paying members.
Included workflows
Connect the daily front-desk work with owner-level reporting, so growth is easier to measure and manage.
Owner dashboard
Member records
Revenue visibility
- Walk-in enquiry capture
- Lead source tracking
- Follow-up task assignment
- Due date and overdue alerts
- Trial member tracking
- Conversion status pipeline
- Lead notes and history
- Staff-wise follow-up reports
Questions gym owners ask
How does UrbanGym capture walk-in leads?
Front desk staff log walk-in enquiries directly in UrbanGym with name, phone, interest, and source. The lead is then trackable through the follow-up pipeline.
Can follow-ups be assigned to specific staff?
Yes. Owners and managers can assign follow-up tasks to specific staff members with due dates and priority levels.
Does UrbanGym track why leads were lost?
Yes. Lost reasons can be logged so owners can identify the most common drop-off points and improve the sales process.
Can I see which staff member is closing the most leads?
Yes. Staff-wise follow-up completion and conversion reports give owners visibility into individual sales performance.