1. Information We Collect
When you use UrbanGym, we may collect the following categories of information:
- Name, phone number, and email address
- Gym or business details (name, address, GST number, city)
- Payment and transaction data (amounts, dates, payment method references)
- Usage data — login activity, attendance records, session history
- Device and browser information for security and support purposes
2. How We Use Your Information
We use the data we collect to:
- Provide, operate, and improve our gym management platform
- Enable secure login via OTP (one-time password) verification
- Manage memberships, attendance tracking, and class schedules
- Process payments and generate GST-compliant invoices
- Send important transactional notifications via SMS or email (e.g., payment received, membership expiry)
- Provide customer support and respond to your queries
- Ensure platform security and prevent fraudulent activity
We do not use your data for targeted advertising or sell it to third-party marketers.
3. Data Sharing
We do not sell your personal data. We may share information only in the following limited circumstances:
- Payment gateways (e.g., Razorpay) — to process transactions securely
- SMS and email service providers — to deliver notifications on your behalf
- Cloud infrastructure providers (e.g., Supabase, Vercel) — solely for platform operation
- Legal authorities — if required by law, court order, or to protect rights and safety
All third-party providers are bound by data protection agreements and are prohibited from using your data for their own purposes.
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encrypted data in transit (TLS/HTTPS) and at rest
- OTP-based authentication — no passwords stored
- Row Level Security (RLS) enforced at the database level
- Role-based access control — users only access data relevant to their role
- Audit logging for critical account and data changes
- Regular security reviews and infrastructure monitoring
While we take all reasonable precautions, no system is 100% secure. We encourage you to use a secure network when accessing UrbanGym and to contact us immediately if you suspect any unauthorised access.
6. Your Rights
Depending on applicable law (including India's Digital Personal Data Protection Act, 2023), you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your account and associated data
- Withdraw consent for certain data processing activities
- Obtain a copy of your data in a portable format
To exercise any of these rights, please contact us at the email address below. We will respond within 30 days.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you request account deletion, we will remove or anonymise your data within 30 days, except where retention is required by law (e.g., financial records for GST compliance, which are retained for a minimum of 7 years as mandated by Indian tax law).
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. If changes are material, we will notify you via email or an in-app notification. Continued use of UrbanGym after changes are posted constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:
support@urbangym.inUrbanGym
By using UrbanGym, you acknowledge that you have read and agree to this Privacy Policy.